Shipping Policy

Shipping Policy

At Sunvee, we strive to provide fast and reliable shipping worldwide. Please review our shipping policies below.

1. Order Processing

• Orders are processed within 1-3 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Times

• Shipping: 5-14 business days
• Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

3. Shipping Costs

• Shipping fees are calculated at checkout based on destination and shipping method.
• Free standard shipping is available on orders over a specified amount (details at checkout).

4. International Shipping

• We ship internationally to most countries.
• Customers are responsible for any customs duties, taxes, or import fees.
• Delays due to customs processing are beyond our control.

5. Tracking & Order Status

• All orders come with a tracking number provided via email upon shipment.
• Customers can track their orders on our website under “Track Your Order.”

6. Lost, Stolen, or Delayed Shipments

• Sunvee is not responsible for lost or stolen packages after delivery confirmation.
• If your order is significantly delayed, please contact our 24/7 customer support for assistance.

7. Returns & Exchanges

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt.
• Returns and exchanges are accepted within 14 days of delivery for unused items in original packaging.
• Customers are responsible for return shipping costs unless the return is due to a Sunvee error.

For any further questions, please contact our 24/7 Customer Support.